Sometimes shipping, returns, and other issues tend to arise.
Please check out our policies below for some quick clarification. If you can't find what you need,
we are here for you, so please feel free to email us
We've resumed delivery and we are currently shipping all orders (international included)
from Russia. However, we have minimized our shipping times to once a week. Also, with all the uncertainty surrounding the COVID-19, sometimes we will be sending orders only once every two weeks. You can rely on full transparency and communication from us should any delays arise.
We apologize for the inconvenience this may cause and hope for your understanding in this matter.
Thank you for choosing to support small businesses in these difficult times!
PROCESSING TIME & PAYMENT OPTIONS
Orders are processed promptly within 1-3 business days of your order.
Orders received during weekends and local holidays are processed on the first working day.
ORDER EDITING/ CANCELATION
Please review the details of your order and inform us of any mistakes so that we can expedite the processing of your order.
To cancel or modify your order, please contact us at firstname.lastname@example.org We will try to help, however during company regular order processing procedure. We will not be able to cancel or modify your order after the order has been shipped.
PayPal is the best way to pay for our products. You don’t need to have a PayPal account to use this function. You’ll be able to pay your order with your credit or debit card:
- Discover Card
- American Express
After placing your order, you will receive a confirmation notice from PayPal and from our website, which also serves as your order confirmation.
SHIPPING TERMS & CONDITIONS
After paying for the order, we package your purchase for transportation and hands it over to the postal company in Moscow, Russia.
Once your order is shipped you will receive a tracking number you can keep an eye on the package and refer to it with your local post office if there is any problem or delays.
We offer shipping internationally.
The duration of shipping takes between 1 and 3 weeks depending on distance and country area.
For order amount up to $17.00
For order amount from $17.01 to $56.00
For order amount above $56.01
ESTIMATED SHIPPING TIMES:
North America: 1-2 weeks
Europe: 1-2 weeks
Australia, New Zealand and Oceania: 1-3 weeks
Asia Pacific: 2-3 weeks
Latin America and the Caribbean: 1-3 weeks
North Africa and the Middle East: 1-2 weeks
Sub-Saharan Africa: 2-3 weeks
IF YOU ARE FROM RUSSIA: please contact us at email@example.com we will email you our domestic Russia shipping options.
TRACKING YOUR ORDER
Periodically, track your order, using the tracking number to know when it should arrive. To track your order please visit your country's national post office web page. Or simply enter your tracking number at parcelmonitor.com (then, click the button below "Show details").
Please note that it can take up to 24 hours before tracking information is updated on the shipping carrier’s site.
Once a package is dropped off to our local postal company for delivery, we will not have any control over the package. Therefore, we cannot make any guarantees after this point. We are not responsible for delays due to customs.
In cases of errors or delays caused by the shipping carrier, we will help resolve the dispute at our best ability. All shipping costs are paid by the customer, unless, the item has been damaged before or during delivery or there has been some other mistake by our account.
Customers chose international shipping assume all costs also associated with declaration value in accordance with their countries duties and tariff costs.
REFUNDS & RETURNS
REFUNDS & RETURNS
We strive to ensure our customers are satisfied with each purchase, but we understand that sometimes things happen.
You may return an unopened / unused purchase within 14 days from receipt of your order. Please, email us at firstname.lastname@example.org to let us know that you will be returning your product and to request the return shipping address.
Shipping costs are non-refundable, and the return shipping costs are the responsibility of the customer.
We don't accept exchanges. But please contact us if you have any problems with your order.
If delivery is refused by recipient or package is marked “unclaimed” or “return to sender”, we will not issue a refund unless the package returns back to So Quiet. Once the package returns, a refund will be applied for the cost of the items only (less Shipping & Handling).
We are not responsible for packages delivered incorrectly due to incorrect or incomplete shipping information provided by a customer.
We respect and protect the privacy of our customers. Your information is used only to fulfill your order and will not be distributed to third parties.